• Explanation of the mortgage collection and foreclosure processes

• Complete analysis of the mortgage default, including the amount and cause of default

• Presentation and explanation of reasonable options available to the homeowner

• Assistance communicating with the mortgage servicers

• Development of a spending plan

• Identification and referral of additional resources

• Timely completion of promised action
  

Confidentiality, Honesty,
Respect, and Professionalism